Contact Us

Hey there traveler! We are here to assist you Monday - Friday, 9am - 5pm PST.
HAVE A QUESTION ABOUT YOUR ORDER? EMAIL  HELLO.CA@BEISTRAVEL.COM

For order processing and fulfillment, please allow 1-2 business days. Processing and fulfillment time frame applies to all orders, including expedited shipping orders.

You will receive a shipping confirmation email as soon as tracking information is available.


Please note, for product launches, restocks, US holidays and promotional periods, please allow up to 3-4 business days for order processing due to our high volume.
Transit times are calculated on checkout. Our shipping is weight and dimension based - many of our products are large in size which means it is quite expensive to ship to our customers all over the world. We're constantly doing our best to bring you the most competitive rates and best experience. Our shipping is not-for-profit center.

We are unable to edit the contents of orders and shipping methods after they have been placed. Customers have a one-hour window to request a cancellation or address edit. We will do our best to accommodate but there are no guarantees.

Returns and Exchanges click here

Contact us at PR@beistravel.com for press inquiries.