Nous vous tiendrons au courant par courrier électronique et nous vous enverrons le numéro de suivi dès l'expédition afin que vous puissiez vérifier l'état de votre commande et savoir quand elle arrivera. Nous utilisons UPS pour expédier toutes les commandes aux États-Unis et DHL pour les envois internationaux. Si vous devez modifier votre adresse, veuillez contacter le service clientèle à l'adresse hello.ca@beistravel.com avant l'expédition de votre commande afin de vous assurer qu'elle arrive au bon endroit.

Full transparency — once your orders are out for shipment, they’re in the hands of the carrier. We suggest contacting UPS or your local carrier to redirect your package to a shipping pick-up location (ie. UPS Access Point).

Nous traitons et expédions votre commande aussi rapidement que possible. Nos clients disposent d'un délai d'une heure pour demander une annulation. Bien que nous fassions de notre mieux pour répondre à votre demande pendant ce délai, les annulations ne sont pas garanties. Veuillez nous contacter à l'adresse hello@ca.beistravel.com dès que possible si vous souhaitez annuler votre commande.

For online orders an email will be sent with a shipping confirmation and tracking information, still have a question?  Email us at hello@beistravel.com

At this time we do not accept returns of monogrammed products.

Nous vous contacterons et vous rembourserons le prix total de l'article et rembourserons votre carte ou votre compte de la valeur de l'article dans un délai de 3 à 5 jours ouvrables.

Contact hello@ca.beistravel.com immediately. Customers have a one-hour window to request an address edit. We will do our best to accommodate but there are no guarantees.

 If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable.

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. BÉIS is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up. 

BÉIS is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (FedEx or DHL). Once your claim has been filed, please contact us directly at hello@beistravel.com with information regarding your situation and your claim number.

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. BÉIS does not store credit card information on our site. 

Our global headquarters are in El Segundo, California.

ca.beistravel.com accepts all major credit cards – Visa, MasterCard, American Express, PayPal, Amazon Pay, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay.  At this time we accept USD only - stay tuned as we expand our currency offering.

Due to various minor improvements made to the construction of the product, digital photography, and dye lot variations, we cannot guarantee that the color and construction you see on your screen as an exact replica of the product. We strive to show our products as accurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher.