Frequently Asked Questions
Email Support hello@ca.beistravel.com Monday-Friday 9am-5pm PST
Contenu réductible
PROMOTION DETAILS
Cyber Week 2022 25% Off Sitewide discount automatically applied at checkout, while supplies last. *Exclusions - Promotion cannot be used on bundles or bulk orders. Discounts cannot be applied
to orders placed before or after the promotional period 11/25/2022 - 11/28/2022. At this time we do not allow our customers to combine promo codes. Only one discount code per order is permitted. This included automatic and manual discount codes. Offer only valid during promotional dates, including exchanges and returns. The Deal of the Day styles are only applicable on Beis CA Store and to the first 500 customers. Discount value for exchange will only be offered for variances of the same item.
Discounts cannot be combined. Free shipping thresholds apply to post discount value US, CA, UK, EU.
Questions about holiday shipping?
IMPORTANT HOLIDAY PROCESSING & SHIPPING INFORMATION – CANADA
Due to increased demand please allow an additional 5-7 business days to process your order, prior to shipping.
Expect shipping carrier delays up to 3-5 business days on domestic orders and up to 5-10 days on international orders due to an increase of online orders.
Carriers have suspended all shipping guarantees for this holiday season, including those for all expedited shipping and pre order items. For more details: CanPar <<CanPar service alerts>>
E-GIFT CARD T&C
BEIS E-GIFT CARD T&C ClickHere. Gift cards purchased on our U.S. store are not valid on ca.beistravel.com, eu.beistravel.com or uk.beistravel.com.Order must be placed by the dates below to receive your items by December 25th:
HOW DO I CHECK MY E-GIFT CARD BALANCE?
Check your BEIS E-Gift Card BalanceHere
UPDATES ON (COVID-19)
Dear Loyal BÉIS Customers,
We want to send our love to all of you and are hoping everyone is staying healthy. As the world faces the unprecedented challenge of containing and curing COVID-19, we are dedicated to ensuring the health and safety of our immediate and extended teams, our consumers and our community. Based on what we know now, we want to provide you a few pieces of information that may impact you relative to your order and interaction with our organization.
Customer Service:
Our customer service team is working from home and will be available to respond to your emails. We will continue to maintain our hours for our chat feature available through the website.
Order Processing:
Our warehouse remains open, as of now, and orders are processing. The team and warehouse facility are following all safety and cleanliness measures suggested by the CDC.
Order Shipping:
Due to the impact of COVID-19 please expect shipping delays up to 3 business days. This includes expedited orders.
The information that we have received from our shipping partners, both international and domestic, indicates that deliveries are ongoing. In areas of the country and the world where there is mandated quarantine or self-quarantine, there could, understandably, be delays in delivery times. Most importantly, we want to ensure that all of our partners prioritize the safety of their team members. We will remain diligent in providing updates to you, should this change.
As always, we greatly appreciate your support and patience as we navigate these difficult times. We know much has changed in your lives and plans and that can be disconcerting. We hope everyone can take this opportunity to spend time and cherish those far and near and come together as a community to support one another and our neighbors. Stay safe and healthy friends, we will get through this, together!
REWARDS PROGRAM
Will my purchases from the BÉIS US store carry over to Canada? At this time no. We're working to syndicate points with our technology partner. Our loyalty program is not currently available to Canada customers.
HOW DO YOU PRONOUNCE BÉIS AND WHAT DOES IT MEAN?
BÉIS is a homonym of Base and Bass like Home-BÉIS or Turn up the BÉIS! So, BÉIS-ically, it’s all about that BÉIS.
The word Beis, without the accent means Beige, in Spanish. Beige is the core color of the BÉIS brand. We added the accent to give you the freedom to define the word yourself, so go ahead, tell us what BÉIS means to you! To us it means defining yourself through your adventures, effortlessly and with style!
WHAT IS YOUR LIMITED LIFETIME WARRANTY POLICY?
Please note that our luggage (Carry-On & Check-In) have its own Limited Lifetime Luggage Warranty. Please view the details and qualifications of this policy here.
I WANT TO MONOGRAM SOME OF MY PRODUCTS, HOW DO I DO THAT?
Due to overwhelming demand of monogramming, we are currently back logged in processing current orders and need to temporarily remove these services while we re-evaluate our processes. We hope to be up and running again, soon.
WHERE CAN I BUY BÉIS PRODUCT?
You can purchase BÉIS product on beistravel.com, Revolve.com, Nordstrom.com, and select Nordstrom stores near you.
WHAT ARE BÉIS BUSINESS HOURS?
We're here for you 9am-5pm PST (Monday - Friday). Email us at hello@beistravel.com or get in touch via live chat!
ORDER QUESTIONS
Contenu réductible
HOW CAN I CHECK THE STATUS OF MY ORDER?
We’ll keep you updated via email and we’ll send the tracking number as soon as it ships so you can check the status and see when it will arrive. We use FedEx to ship all orders in the US and DHL internationally. If you need to make a change to your address, please contact customer service at hello@beistravel.combefore your order ships to make sure it arrives at the right place.
CAN I CANCEL MY ORDER?
We process and ship your order as quickly as possible. Our customers have an hour window to request a cancellation. While we will do our very best to accommodate your request during the hour window timeframe, cancellations are not guaranteed. Please contact us at hello@ca.beistravel.com as soon as possible if you would like to cancel your order.
HOW CAN I TRACK MY ORDER?
For online orders an email will be sent with a shipping confirmation and tracking information, still have a question? Email us at hello@beistravel.com
CAN I RETURN A PRODUCT THAT HAS BEEN PERSONALIZED WITH A MONOGRAM?
At this time we do not accept returns of monogrammed products.
WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?
We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days.
I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?
Contact hello@ca.beistravel.com immediately. Customers have a one-hour window to request an address edit. We will do our best to accommodate but there are no guarantees.
If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable.
THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?
If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. BÉIS is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.
MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.
BÉIS is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (FedEx or DHL). Once your claim has been filed, please contact us directly at hello@beistravel.com with information regarding your situation and your claim number.
IS YOUR SITE SECURE?
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. BÉIS does not store credit card information on our site.
WHERE ARE YOU GUYS LOCATED?
Our global headquarters are in El Segundo, California.
WHAT TYPE OF PAYMENT DOES BÉIS ACCEPT?
Beistravel.com accepts all major credit cards – Visa, MasterCard, American Express, PayPal, Amazon Pay, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, Google Pay, and Afterpay (Afterpay is available for our customers with a valid US billing and shipping address). At this time we accept USD only - stay tuned as we expand our currency offering.
DO YOUR PHOTOS ON THE SITE MATCH THE PRODUCT EXACTLY?
Due to various minor improvements made to the construction of the product, digital photography, and dye lot variations, we cannot guarantee that the color and construction you see on your screen as an exact replica of the product. We strive to show our products as accurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher.
PRE-ORDER QUESTIONS
Contenu réductible
How long do I have to pre-order?
Pre-order is open now until product arrives at our warehouse, or until we hit our available capacity, whichever happens sooner.
When will my pre-order ship?
Estimated ship dates for pre-order items is specified on the product page.
Will I be charged upfront?
Yes, pre-orders payment will happen up front, at the time of placing the order.
WHAT IF SOMETHING CHANGES BETWEEN NOW AND WHEN THE ORDER WOULD SHIP?
Should something happen in between, you can always reach out to our customer service team at hello@beistravel.com. Have your order number handy, and they can help you update your order. We will also be sending monthly emails with updates on your pre-order! Our standard warranty and return policies reply.
Is pre-order available for US/EU/UK?
Yes, we do offer international pre-order. Please note items may vary. However, at this time it will not be available for pre-order on our mobile app.
Could it come sooner?
It’s possible that your order could be fulfilled sooner than the estimated date, but please plan based on the estimated shipping dates specified on the pre-order product page.
Do I have to be on the waitlist to order it now?
No, pre-order is available for everyone regardless of whether or not you joined the waitlist! The waitlist was created to help us gauge demand and ensure we could offer pre-order.
What if I want other (non pre-order) items in my order?
Please place a separate order for additional, non pre-order products.
Does pre-order guarantee that I get this product?
Yes, if you place a pre-order, you are guaranteed to receive it.
CAN I USE AFTERPAY?
Yes, we are now accepting Afterpay on pre-orders.
PRODUCT QUESTIONS
Contenu réductible
HOW MANY COLORS DO YOU CURRENTLY OFFER?
Beige & Black are our core colors, but we are constantly adding a few colorful pops in small accessories, have a color or print suggestion? Let us know at hello@beistravel.com or follow us and comment on Instagram @beis
ARE YOUR BAGS TSA FRIENDLY?
Check our fit guide by clicking "View Product Size" on any product. You'll see an airline guide there!
There are also airport friendly details like a trolley sleeve that slips over your luggage handle and easily accessible padded laptop pockets, so you can fly through security check points.
ARE YOUR BAGS WATER RESISTANT? WHAT IS PET LINING?
Most BÉIS bags are lined with a water-resistant lining that helps protect your belongings from liquid.
HOW SHOULD I CARE FOR MY BÉIS PRODUCT?
We recommend that you protect any light-colored product with a fabric and faux leather protector before use.
Light spot cleaning with a clean damp cloth is suggested.
WHAT IF MY BÉIS PRODUCT IS DAMAGED UPON RECEIPT?
Product that is received with damage can be returned for a full refund or exchange
HOW DO I SET MY TSA APPROVED LOCKS?
Please see our instructions here.
GIVE QUESTIONS
BEIS believes travel breaks barriers & promotes unity. We support organizations
that believe the same.
Contact Us hello@ca.beistravel.com