Frequently Asked Questions

Email Support hello.ca@beistravel.com Monday-Friday 9am-5pm PST

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HOW DO I RETURN/ EXCHANGE MY PRODUCT?

For more information on our return/exchange policy please click here

To start your return/exchange (exchanges are temporarily unavailable) process please click here

E-GIFT CARD T&C

BEIS E-GIFT CARD T&C ClickHere. Gift cards purchased on our U.S. store are not valid on ca.beistravel.com, eu.beistravel.com or uk.beistravel.com.Order must be placed by the dates below to receive your items by December 25th:

REWARDS PROGRAM

Will my purchases from the BÉIS US store carry over to Canada? At this time no. We're working to syndicate points with our technology partner. Our loyalty program is not currently available to Canada customers.

View T&C

HOW DO YOU PRONOUNCE BÉIS AND WHAT DOES IT MEAN?

BÉIS is a homonym of Base and Bass like Home-BÉIS or Turn up the BÉIS!  So, BÉIS-ically, it’s all about that BÉIS.

The word Beis, without the accent means Beige, in Spanish.  Beige is the core color of the BÉIS brand. We added the accent to give you the freedom to define the word yourself, so go ahead, tell us what BÉIS means to you!  To us it means defining yourself through your adventures, effortlessly and with style! 

WHAT IS YOUR LIMITED LIFETIME WARRANTY POLICY?

Veuillez noter que nos bagages (de cabine et d'enregistrement) bénéficient d'une garantie limitée à vie. Vous pouvez consulter les détails et les conditions de cette politique ici.

I WANT TO MONOGRAM SOME OF MY PRODUCTS, HOW DO I DO THAT?

Due to overwhelming demand of monogramming, we are currently back logged in processing current orders and need to temporarily remove these services while we re-evaluate our processes. We hope to be up and running again, soon.

WHERE CAN I BUY BÉIS PRODUCT?

You can purchase BÉIS product on beistravel.com, Revolve.com, Nordstrom.com, and select Nordstrom and Indigo stores near you. 

WHAT ARE BÉIS BUSINESS HOURS?

We're here for you 9am-5pm PST (Monday - Friday). Email us at hello@beistravel.com or get in touch via live chat!

Promotion Details

Discounts cannot be combined. Free shipping thresholds apply to post discount value US, CA, UK, EU.

SEE MORE DETAILS

ORDER QUESTIONS

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HOW CAN I CHECK THE STATUS OF MY ORDER?

Nous vous tiendrons au courant par courrier électronique et nous vous enverrons le numéro de suivi dès l'expédition afin que vous puissiez vérifier l'état de votre commande et savoir quand elle arrivera. Nous utilisons UPS pour expédier toutes les commandes aux États-Unis et DHL pour les envois internationaux. Si vous devez modifier votre adresse, veuillez contacter le service clientèle à l'adresse hello.ca@beistravel.com avant l'expédition de votre commande afin de vous assurer qu'elle arrive au bon endroit.

Que dois-je faire si je ne suis pas chez moi au moment où mon colis doit arriver ?

Full transparency — once your orders are out for shipment, they’re in the hands of the carrier. We suggest contacting UPS or your local carrier to redirect your package to a shipping pick-up location (ie. UPS Access Point).

PUIS-JE ANNULER MA COMMANDE ?

Nous traitons et expédions votre commande aussi rapidement que possible. Nos clients disposent d'un délai d'une heure pour demander une annulation. Bien que nous fassions de notre mieux pour répondre à votre demande pendant ce délai, les annulations ne sont pas garanties. Veuillez nous contacter à l'adresse hello@ca.beistravel.com dès que possible si vous souhaitez annuler votre commande.

COMMENT PUIS-JE SUIVRE MA COMMANDE ?

For online orders an email will be sent with a shipping confirmation and tracking information, still have a question?  Email us at hello@beistravel.com

CAN I RETURN A PRODUCT THAT HAS BEEN PERSONALIZED WITH A MONOGRAM?

At this time we do not accept returns of monogrammed products.

WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?

Nous vous contacterons et vous rembourserons le prix total de l'article et rembourserons votre carte ou votre compte de la valeur de l'article dans un délai de 3 à 5 jours ouvrables.

I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?

Contact hello@ca.beistravel.com immediately. Customers have a one-hour window to request an address edit. We will do our best to accommodate but there are no guarantees.

 If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable.

THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. BÉIS is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up. 

MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.

BÉIS is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (FedEx or DHL). Once your claim has been filed, please contact us directly at hello@beistravel.com with information regarding your situation and your claim number.

IS YOUR SITE SECURE?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. BÉIS does not store credit card information on our site. 

WHERE ARE YOU GUYS LOCATED?

Our global headquarters are in El Segundo, California.

WHAT TYPE OF PAYMENT DOES BÉIS ACCEPT?

ca.beistravel.com accepts all major credit cards – Visa, MasterCard, American Express, PayPal, Amazon Pay, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay.  At this time we accept USD only - stay tuned as we expand our currency offering.

DO YOUR PHOTOS ON THE SITE MATCH THE PRODUCT EXACTLY?

Due to various minor improvements made to the construction of the product, digital photography, and dye lot variations, we cannot guarantee that the color and construction you see on your screen as an exact replica of the product. We strive to show our products as accurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher. 

the collectors event questions

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WHAT is THE COLLECTORS EVENT

For a limited time we are offering a bundle discount. Save 10% when you bundle 2 items and save 15% when you bundle 3 items. Discount applies only to products on The Collectors Event page. See full details HERE

Does the luggage warranty still apply?

Yes! 

Are there any exceptions or changes to the standard policy for sale items?

Yes, the sale applies to select items. All items are still eligible for returns and exchanges.  Please expect additional processing and shipping times as compared to our standard due to increased order volume, as noted on our website. Other than that, it’s business as usual — happy shopping! 

Can I use my rewards?

Yes!

Can I return or exchange something I buy from the Collectors Event?

Yes, all items purchased from the Collectors Event are eligible for returns and exchanges.

Will BÉIS honor the discount if styles sell out?

Sale pricing is only valid while the sale is running and while the allotted sale supplies last.

How do I cancel orders during the sale? Is it possible to change my order or shipping details after I've placed it?

Our standard order cancellation process applies! You have a one-hour window to request an order cancellation or address edit. While we will do our very best to accommodate your request during the hour window timeframe, cancellations and address edits are not guaranteed.

PRE-ORDER QUESTIONS

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How long do I have to pre-order?

Pre-order is open now until product arrives at our warehouse, or until we hit our available capacity, whichever happens sooner. 

​When will my pre-order ship?

Estimated ship dates for pre-order items is specified on the product page.

Will I be charged upfront?

Yes, pre-orders payment will happen up front, at the time of placing the order. 

WHAT IF SOMETHING CHANGES BETWEEN NOW AND WHEN THE ORDER WOULD SHIP?

Should something happen in between, you can always reach out to our customer service team at hello@beistravel.com.  Have your order number handy, and they can help you update your order. We will also be sending monthly emails with updates on your pre-order! Our standard warranty and return policies reply. 

Is pre-order available for US/EU/UK?

Yes, we do offer international pre-order. Please note items may vary. However, at this time it will not be available for pre-order on our mobile app.

Could it come sooner?

It’s possible that your order could be fulfilled sooner than the estimated date, but please plan based on the estimated shipping dates specified on the pre-order product page.

Do I have to be on the waitlist to order it now?

No, pre-order is available for everyone regardless of whether or not you joined the waitlist!  The waitlist was created to help us gauge demand and ensure we could offer pre-order. 

What if I want other (non pre-order) items in my order?

Please place a separate order for additional, non pre-order products. 

Does pre-order guarantee that I get this product?

Yes, if you place a pre-order, you are guaranteed to receive it.

CAN I USE AFTERPAY?

Yes, we are now accepting Afterpay on pre-orders.

PRODUCT QUESTIONS

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HOW MANY COLORS DO YOU CURRENTLY OFFER?

Beige & Black are our core colors, but we are constantly adding a few colorful pops in small accessories, have a color or print suggestion?  Let us know at hello@beistravel.com or follow us and comment on Instagram @beis

ARE YOUR BAGS TSA FRIENDLY?

Check our fit guide by clicking "View Product Size" on any product. You'll see an airline guide there!

There are also airport friendly details like a trolley sleeve that slips over your luggage handle and easily accessible padded laptop pockets, so you can fly through security check points.

ARE YOUR BAGS WATER RESISTANT? WHAT IS PET LINING?

Most BÉIS bags are lined with a water-resistant lining that helps protect your belongings from liquid.

HOW SHOULD I CARE FOR MY BÉIS PRODUCT?

We recommend that you protect any light-colored product with a fabric and faux leather protector before use.

Light spot cleaning with a clean damp cloth is suggested.

WHAT IF MY BÉIS PRODUCT IS DAMAGED UPON RECEIPT?

Product that is received with damage can be returned for a full refund or exchange

HOW DO I SET MY TSA APPROVED LOCKS?

Please see our instructions here.

Will the red color transfer onto my clothes?

We tested these bags rigorously and saw no transfer, but please note that slight color migration is possible.

GIVE QUESTIONS

BEIS believes travel breaks barriers & promotes unity. We support organizations
that believe the same.

Contact Us hello.ca@beistravel.com